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4 Ways Microsoft Dynamics 365 AI Copilot Can Boost Business Performance - Evolvous

How Microsoft Dynamics 365 AI Copilot Can Boost Business Performance?

On March 6, 2023, Microsoft announced the launch of Copilot for the Dynamics 365 Platform – the world’s first AI Copilot for ERP and CRM. As a platform, Dynamics 365 and its various modules have been widely used across industries and Copilot AI promises to further transform the way businesses conduct their ERP and CRM operations. In this article, we will look at some of the ways Microsoft AI Copilot in Dynamics 365 can boost performance at your business.  

Key Features of Microsoft AI Copilot for Dynamics 365 

Microsoft Copilot is the AI assistant that uses Natural Language Processing (NLP) to process ‘natural language’ instructions and execute actions or even offer intelligent suggestions as you might require. AI Copilot is available on a range of Microsoft Products like SharePoint, Power BI and even Microsoft Edge. 

Here are some of the key features of Copilot AI: 

Advanced AI Integration: Copilot for Dynamics 365 utilizes advanced AI algorithms for predictive analytics, and automated task executions. 

AI-Powered Insights: Copilot AI also helps to gain useful insights from customer conversations, prioritize and personalize communication. To facilitate faster content consumption, it can also summarize documents and web pages. 

Facilitating Information Search: Copilot also makes it easy to search across internal knowledge bases and resources to find relevant answers relation to specific tasks and queries. 

Did You Know? 

Evolvous can help you create your own customized AI Copilot which can be deployed on Dynamics 365, Power BI, SharePoint, Teams, and other Microsoft Products. Visit our Microsoft AI Copilot Studio page to find out more. 

4 Ways AI Copilot in Dynamics 365 can Transform Your Operations 

Here are some of the ways in which the new AI copilot feature can impact the way you work with Dynamics 365. We will be looking at some of the individual modules of Dynamics 365 and how Copilot can be used for each of them. 

Explore Our Dynamics 365 Services 

AI Copilot works brilliantly when you have a robust Dynamics 365 environment. At Evolvous, we help you set up an AI-enriched Dynamics 365 environment and offer complete training and support to your team. Visit our Dynamics 365 page to explore our range of solutions. 

1. Create Personalized Marketing Content with AI Copilot in Dynamics 365 Marketing 

Adding an individualized touch to customer communication like emails is effective in boosting customer engagement. Sending the same message to all customers, irrespective of their needs and preferences, will not be able to get results. Content Ideas, a Copilot feature in Dynamics 365 Marketing promises to make personalized content creation much faster and effective.  

When you are creating an email, you can ask Copilot to provide you with five key points to get across in the email. The feature uses Azure OpenAI Service to generate a set of unique text suggestions which can be used as a starting point when composing personalized marketing emails.  

The feature can analyze your organization’s existing emails, in addition to different online resources to enhance the relevance of the ideas it generates. Therefore, it will save work hours and make marketing teams more productive when it comes to generating customized mail for customers and clients. 

2. Customize Product Descriptions and More with AI Copilot in Dynamics 365 Business Central 

Dynamics 365 Business Central is specifically designed to meet the ERP and CRM requirements of small to medium sized businesses. With the AI Copilot feature in Dynamics 365 Business Central, it is making AI assistance more accessible to businesses of all sizes. 

ECommerce has been the major driver of growth in small businesses in recent years. If you run an online store, then you will understand the importance of creating attractive product descriptions. Generating unique description ideas for related products takes time, leading to delays in product launches. 

With Copilot in Dynamics 365 Business Central, you can create AI-generated product descriptions. It suggests copy for engaging product descriptions, using the product titles, and key attributes, like color, material, and size. It can also customize text according to your preferred writing style and tone. 

3. Build an Adaptive Logistics Network with AI Copilot in Dynamics 365 SCM 

Having a robust supply chain that adapts to changing market conditions is critical for successful operations. AI-enabled supply chain management can provide greater visibility and data-driven insights. 

Microsoft AI Copilot is currently available in Dynamics 365 Supply Chain Management (SCM). It can be used to generate AI-driven insights to predict and take necessary actions. For example, Copilot in Dynamics 365 Supply Chain Management can gather information from news modules to alert you about external issues weather, financial and other events that may impact your supply chain. Predictive insights detect and describe potential impact on orders across inventory, materials, carrier, and distribution network. 

Copilot’s utility is not limited to issue detection and insights. It can also help you to turn these insights into action with contextual email outreach, generated with the help of Azure OpenAI service. With a custom and contextual reply, supply chain managers can save time and avert issues by working with impacted suppliers. You will be able to determine new ETAs and re-route purchase orders based on an identified disruption. Not only that, but you can also fulfill priority or high-value orders by routing them through an alternate distribution center.  

4. Deliver Better Customer Service with AI Copilot in Dynamics 365 Customer Service 

Customer service hinges on the ability of the customer support executive to meet the customer demands and address their issues effectively. Dynamics 365 Customer Service is a great tool to understand customer needs and serve those needs effectively.  

With the integration of AI Copilot, Dynamics 365 Customer Service aims to enhance the ability of your customer support team in addressing customer needs more effectively. AI Copilot makes it easy to draft email or chat responses to customers with just a single click. The AI assistant understands the context based on the ongoing live conversation. It combines that with trusted websites, verified documents and previously resolved cases, to craft the right response. Your customer service agent can quickly review and send it to the customer, cutting down on response times. 

AI Copilot can also help you create relevant and personalized email to customer queries within seconds. Your agents can also get the assistance of Copilot to analyze more complex customer issues and discover more effective resolutions. 

By assisting your customer service agents, AI copilot not only helps in prompt responses but also improves the productivity of your support team by allowing them to serve multiple customers and their issues simultaneously. 

Implement AI Copilot for Dynamics 365 with Evolvous 

At Evolvous, we offer comprehensive support to help your business utilize the potential of AI Copilot in Dynamics 365. From helping you build a customized version of Microsoft Copilot for your business to training your team to use the tool more effectively, our team of Microsoft certified consultants will guide you at every step of the way. 

Contact us to discover how AI copilot can boost productivity and give you a competitive edge. 

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