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5 Amazing Features that Make Dynamics 365 CRM a Better Choice 

Investing in a CRM (Customer Relationship Management) application has become essential to acquire new customers and retain existing ones. Today, the market has a lot of options when it comes to CRM applications. Judging on various parameters, Dynamics 365 CRM is often considered a better choice. 

At Evolvous, we believe that Dynamics 365 CRM has a certain set of features that make it ideal for a wide range of businesses. With our customized solutions, you can realize the true potential of Dynamics 365 and get the maximum benefits out of its CRM and ERP (Enterprise Resource Planning) capabilities. 

Get Tailormade Solutions for Success: Get customized solutions that capitalize on the unique features of Dynamics 365 and enhance productivity at your organization. Visit our Dynamics 365 page to know more.  

Understanding the Basics of Dynamics 365 CRM 

Before we look at the advantages that keep ahead of the rest, let us understand a few basics about Dynamics 365 CRM. 

The first thing that you should understand is Dynamics 365 CRM is made up of several products or modules like Dynamics 365 Sales, Dynamics 365 Marketing, Dynamics 365 Customer Services, Dynamics 365 Field Services, and Dynamics 365 Commerce.  

You can get all the products, get one or a combination of two or more, as per your business needs. Each of the individual products or modules can be highly customized to meet your specific needs. 

Not Sure Which Dynamics 365 Product to Use? Contact our certified Microsoft Gold consultants and let us help you identify the products and solutions to get the desired results. 

The 5 Standout Features of Microsoft Dynamics 365 CRM  

So, what makes Microsoft Dynamics 365 CRM a better choice compared to most other CRM applications and services available in the market today? Well, there are quite a few reasons. Here are some of the standout features of Microsoft Dynamics 365 CRM: 

1. Embedded Artificial Intelligence (AI) 

Dynamics 365 CRM incorporates AI-driven insights and predictive analytics directly into the platform. This allows you to analyze large data sets more effectively and deliver intelligent recommendations. It also allows for lead scoring and sentiment analysis, helping you to make smarter, data-driven decisions. 

Latest Update: Microsoft has recently introduced AI Copilot into Dynamics 365 CRM applications. This tool provides interactive, AI-powered assistance across business functions. It is the world’s first AI assistance tool natively built-in to CRM applications. 

Here are some of the things that you can do with AI copilot. 

  • Send personalized, AI-generated emails to customers. 
  • Follow up with customers with AI-generated meeting summaries. 
  • Enhance customer self-service with AI-powered conversational assistance. 

To know more about AI Copilot in Dynamics 365, read our blog here. 

2. Common Data Model (CDM) 

Different CRM Applications have different data structures and integration capabilities. This results in the creation of data silos, which prevents the information being used by other applications and teams. In most cases, you must spend a significant amount of time and effort in making the data accessible to others. 

Dynamics 365 comes with Common Data Model, with standardized data structures and integration capabilities. This ensures that the data stored and generated by CRM applications can be used seamlessly by other applications. This also eliminates the chances of data inconsistencies and inaccuracies and reduces integration costs by a significant margin. 

3. Scalability and Flexibility of the Cloud 

There are a few CRM applications that allow you certain cloud functionalities. However, Dynamics 365 offers a wide range of cloud-based features. It seamlessly integrates with Microsoft Azure, a lead cloud computing platform. This allows your organization to scale up and down based on demand. This ensures optimal performance during peak usage without the need for extensive on-premises infrastructure. 

With cloud functionalities, you can access your data anytime, anywhere. All you need is a working internet connection and execute actions without any hassles. 

4. Easy Customization with Low-Code Development 

Most other CRM applications are complicated, especially if you are looking to customize them to better suit your needs. This requires you to hire additional staff, who work exclusively on the system. Compared to them Microsoft Dynamics 365 CRM applications can be customized and extended with minimal coding expertise. So, anyone can tailor workflows, create custom forms and processes for specific requirements, in a quick and efficient way. 

5. Unified Platform for CRM and ERP 

Do you have to switch between CRM and ERP applications to manage and execute different processes? That takes a lot of time, doesn’t it? With Dynamics 365, you get a unified platform for CRM and ERP. This means that with a single Dynamics 365 CRM login, you can also manage projects, resource allocation and other ERP activities. 

Other Advantages of Dynamics 365 CRM 

These are only some of the advantages of Dynamics 365 CRM applications. Let us look at some of the other advantages that make Dynamics 365 ideal for your business. 

The Cost Advantage 

Dynamics 365 CRM offers many advantages over its competitors from the cost perspective. This makes it ideal for businesses looking for a cost-effective solution: 

  • Pay-as-You-Go Pricing 

Dynamics 365 CRM plans are based on the components you use, the number of applications you design and the number of users in your team. This flexible pricing plan allows you to pay for only the things that you case. In the case of others, you would have to pay for the whole application, even if you do not use most of the features. 

  • Faster Value Realization 

Since Dynamics 365 CRM is a cloud-based application, you can deploy it much faster compared to on-premises CRM applications. This results in faster value realization and cost-savings associated with shorter implementation cycles. 

  • Reduced Infrastructure Costs 

Microsoft Dynamics 365 CRM is completely based on the cloud, eliminating the need for on-premises infrastructure like servers and data centers. This reduces upfront capital costs and maintenance costs as well. 

It’s Easy to Get Started 

Dynamics 365 CRM comes with a user interface that is familiar to users who are already using other Microsoft products. It also comes with templates and industry best practices pre-configured into it. Thes allow to get started in no time. 

As for the rest, you have Evolvous by your side. At Evolvous, we have a team of Dynamics 365 experts who ensure that you can use the platform to its fullest potential. We help you strategize and develop unique solutions, deploy them, and train your team members to adapt quickly.  

GET STARTED TODAY! Schedule a consultation with our team today and discover how easy it is to get started with Dynamics 365 solutions. 

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Also read:

Dynamics 365 Consulting Services

Top 10 Things You Can Do with Dynamics 365 Business Central

The 7 Advantages of Choosing a Cloud CRM for the Healthcare Industry

5 Benefits of Using Dynamics 365 CRM For the Healthcare Industry

How to Choose the Right CRM for a Multinational Corporation

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