Level Legal Case Study

Building an Internal Ticketing System leveraging Power Apps : Level Legal

Find out how they built an Internal Ticketing System leveraging Power Apps.

Level Legal Background and History

For over ten years, Level Legal has been helping law firms and corporations of all shapes and sizes. They specialize in making order of data chaos in eDiscovery, compliance, second requests, and investigations.

Their Problem

Intending to increase productivity throughout the organization, Level Legal needed a centralized system to manage all the internal queries and troubleshoots in one place. Instead of handling everything on simple documents and files, which was a difficult job. Everything was hectic, time-consuming and had room for mistakes.

Our Solution

Understanding the client’s requirement, we suggested using Power Platform, especially Power Apps, to create an internal ticketing system as a more efficient alternative to spreadsheets, workflows and lightweight task management solutions. Since they already had a Microsoft license, this could help them use it to its full potential.

The Impact

Microsoft Power Apps offered the agility and low-code capability that they needed. We decided to create an enterprise-level application where individual users can raise their problems or queries and get the necessary support from the respective department. The users can quickly check their ticket statuses hence getting better visibility into the status of their tickets. Keeping track was very easy. The responsive layout capabilities in Power Apps portals were essential to fast solution development that adapts to desktop and mobile devices, making it available anytime, anywhere, on the go.

Admins would get a notification when a ticket is raised and update the ticket status in real-time. They can also add the ticket to the knowledge base for future reference, eliminating the need for repetitive tickets on a particular topic. All the data collected was centrally managed in Common Data Service, a scalable data service platform built into Power Apps.

Level Legal saved on cost by developing the application using Power Apps which was far cheaper than custom application development. Moreover, setting all the required features within a few weeks was possible because Microsoft Power Platform made it easy and intuitive, and it was a complete productivity-boosting solution.

If you’d like to learn more about how to create a ticketing system, make sure you reach out to our team today! We look forward to hearing from you and helping your company streamline workflows for your customers.