Power Pages Portal

Using Power Pages Portal to Improve Service Delivery for a Legal Firm

Hicksons is a commercial law firm assisting government, organizations and individuals throughout Australia and Asia with legal and commercial advice, services and solutions. With over 65 years of expertise, the firm’s legal services include climate risks, commercial dispute resolution, third-party insurance, private client services, and property services, to name a few. Hicksons Lawyers serves various sectors like education, charities and NGO’s, energy and mining, health, the insurance sector, and many more. Hicksons Foreign Investment Advisory Service helps clients develop, implement, and evaluate their Australian investment strategies.

Challenges Faced During Power Pages Portal Implementation 

The legal services provided to the clients were not managed effectively. Tracking end-to-end details like managing the type of service, matter numbers, support services, client interaction had been a challenging step.

There were different third-party applications used for managing different activities. For example, they used a practice management software for managing matter numbers, document management software for regularizing the documents and external bot software for providing self-services to the clients.

Using Power Pages Portal to Improve Service Delivery 

The Power Pages website has all the in-built features to enable the organization’s easy management of client interactions in one place.

Power Pages Portal Implementation Results

Due to the best design provided on the PowerPage portal website, managing data on different software platforms has been considerably reduced.
Also, there is a provision for direct client interaction, which provides clarity to their clients on the legal services, documents, payment history, and many more functionalities.

Key Performance Metrics Improvement

500 +

User Impacted

31

Partners Impacted

4

Live Bots used