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Digital Workflow - Its Applications & Impact in 2024 - Evolvous

Digital Workflow – Its Applications & Impact in 2024 

Process automation has significantly impacted the way businesses run their operations. The impact is projected to be even greater in the future. According to a study by McKinsey & Company, 50% of all business processes can be automated. Digital workflow automation can lead to increased efficiency, elimination of errors and higher cost savings. In fact, 76% of businesses who automated their workflows reported to have gained a competitive advantage. 

When you decide to start your automation journey, you will encounter different terms. One of the common terms you will come across is ‘digital workflow.’ So, what exactly is a digital workflow and how can it impact your business in 2024 and beyond? 

At Evolvous, we have been helping businesses realize the potential of process automation in solving their operational challenges and discovering better growth opportunities. Explore our Robotic Process Automation services to know more about how we help you develop and implement automation solutions for your business. 

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What is Digital Workflow? 

A digital workflow, often known simply as ‘workflow,’ is a series of interconnected & automated tasks that follow a specific sequence. Digital workflow is central in process automation, as it streamlines and optimizes a process.  

Digital Workflow - Its Applications & Impact in 2024 - Evolvous

 

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Different Aspects of a Digital Workflow 

  1. Automation: Workflows aim to automate repetitive tasks, reducing the need for manual intervention. This leads to increased efficiency, reduced errors, and faster completion of tasks. 
  2. Sequential Steps: Sequential steps are at the heart of any digital workflow. These steps define the order in which the task should be executed. 
  3. Conditional Logic: Workflows often include criteria and/or variables which determine what the next step will be. For example, email will be sent to the HR manager only when an employee does not clock the required work hours. 

Types of Digital Workflow 

There are many ways in which a digital workflow can be laid out. When you are planning your workflow, make sure that you choose the right one. Here are some common types: 

Sequential workflow: It is a sequential workflow that progresses from one step to the next without allowing to go back. This type of workflow is usually based on flow charts. 

State machine workflow: This is a more complex workflow. This progresses from one state of the operation to the next and allows you to return to a previous point. 

Rule-driven workflow: These workflows work on rules that state how the process can progress from one step to the next.

What are Some of the Use Cases of Digital Workflow? 

With proper planning and execution, digital workflows can be implemented in almost any situation. Here are some of the use cases in which you can use workflows. 

  • Document Approval Workflow 

If your business needs to get approvals on documents like contracts, proposals, or reports, then you can use digital workflow to expedite the process. Here, documents are automatically routed to the designated individuals for review and approval. They can be notified by email. Similarly, the creators will also be notified through email when the document is approved. 

  • Purchase Order Workflow

This can be used to accelerate the process of creating purchase orders. Whenever the request for the purchase order is submitted, the workflow completely automates the approval process by sending the approval requests. After approval, the purchase order is generated, and the delivery can also be tracked. 

Did you know? Creating purchase orders is simple by using SharePoint Workflow. If you are using SharePoint, read our blog here to find out how you can do that. 

  • Project Management Workflow 

Project management workflows are more complicated, but they can help you automate a wide range of tasks. You can automatically assign responsibilities when a task is created, set deadlines, and track progress.  

  • Marketing Automation Workflow

With digital workflows, you can automate marketing campaigns, nurture leads more effectively and also profile customers to get better results. Send targeted emails automatically, based on criteria that you set. Your marketing team can score leads effectively and thereby improve the performance of your marketing endeavors. 

  • Customer Support Workflow

Digital workflows can also aid you to plan out and deliver an improved customer support service. You can automate responses to common queries or route the customer queries to the right agents. Your team can also get track queries and gain useful insights that will help you to improve customer service delivery. 

What will be the Impact of Digital Workflow in 2024? 

Digital workflows are shaping the way that businesses operate in 2023. In 2024 and beyond, they would find greater relevance as it has the potential to impact operations in the following ways. 

  • Cost-Savings 

Fiscal management will continue to be crucial in 2024, as competition continues to get more intense in every industry. Businesses need to look at more ways to optimize costs, and digital workflows can be instrumental in that endeavor. 

Digital workflows can potentially reduce labor costs, by allowing your employees to focus on completing work faster. 

  • Integration with emerging technologies 

Digital workflows can seamlessly integrate with emerging technologies like Artificial Intelligence, Machine Learning as well as Internet of Things (IoT) technologies. This allows for faster data collection, real-time data processing and quicker decision making and implementation.  

Businesses will need to get more responsive in 2024, and having a system that builds on the capabilities of digital workflows and modern technology will be critical for the success of a business. 

  • Relevance in remote and hybrid work environments 

Remote and hybrid work environments will continue to become more commonplace in 2024 and beyond. Digital workflows can help businesses manage operations more efficiently across various locations.  

From employee onboarding to automating document approvals and collaboration, digital workflows can enhance the efficiency of your processes and help your business deal with the challenges of remote and hybrid work environments more effectively. 

Digital Workflow Costs

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Frequently Asked Questions on Digital Workflow 

How to get started with digital workflow? 

Getting started with digital workflow is easy, especially with the help of automation tools like Microsoft Power Automate. You first need to buy a license depending on your needs. 

Once you have the tools at your disposal, you would need to work on designing the workflow. It is recommended to start with a flowchart to understand the logic and conditions of the process clearly. Once you have done this, you need to use Power Automate to start the building process. You will also need to assign roles to different members, giving them the authority to make changes to the process. 

An ideal way to start would be to register for our RPA & Power Platform Envisioning workshop. Here, our team will analyze your existing processes, identify the right processes to be transformed using automation and then guide you in all the subsequent steps. 

Click here to know more about our RPA & Power Platform Envisioning Workshop 

Click here to register for the workshop (FREE for a limited time only) 

What is the cost of digital workflow? 

The cost of designing and implementing a digital workflow depends on several factors. Here are some of the costs you need to consider. 

  • Software or platform costs 
  • Custom development costs 
  • Integration costs 
  • Infrastructure costs 
  • Training & support costs  
  • Scalability costs 
  • Security & compliance costs 
  • Cost of downtime 

At Evolvous, we offer innovative Robotic Process Automation (RPA) solutions that not only help you to achieve your goals but also to optimize costs. Speak to our consultants today to discover cost-effective digital workflow solutions. 

What are some best practices to follow? 

To get the desired performance from your digital workflow strategies, here are a few best practices to follow: 

  • Define clear objectives. 
  • Identify key processes. 
  • Keep all stakeholders involved throughout the process. 
  • Implement role-based access control. 
  • Test the process thoroughly, against all scenarios.  
  • Regularly review the performance and improve. 
  • Properly document the existing workflow and the changes made to it, if any. 
  • Ensure your team has proper training and support. 
  • Ensure the processes meet the data compliance & security requirements.

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