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Microsoft Dynamics 365 vs Salesforce: Which One Should You Choose 

Microsoft Dynamics 365 vs Salesforce. Transitioning from traditional software to CRM is quite challenging. It not only involves implementing transformative software but also enhance your business intelligence. Microsoft Dynamics 365 CRM and Salesforce are two major competitors in the IT sector, especially when it comes to customer relationship management (CRM). These vendors offer solutions that are difficult to distinguish from each other.  

While there are other large players in the CRM market, Microsoft Dynamics 365 CRM and Salesforce stand out because of their comparable pricing, target business type, user interface, experience, and seamless deployment options among competing options, these factors often put them against each other. In this article, we will compare two leading service providers, outlining their unique selling points and cons. 

Dynamics 365 Vs Salesforce: Deployment 

While both Microsoft Dynamics 365 and Salesforce offer cloud capabilities for accessing data anytime, anywhere, there is a difference in their approach. Salesforce was specifically designed and built for the cloud, while Microsoft Dynamics 365 provides options for cloud-based, on-premises, and hybrid models. 

Certain organizations may prefer a fully cloud-based approach. In these cases, CRM software tailored specifically for the cloud offers a more refined and dependable user experience compared to on-premises solutions. Salesforce is an excellent choice for businesses that prioritize the cloud. On the other hand, Dynamics 365 Sales provides options for both cloud-based, on-premises, and hybrid deployments, making it suitable for businesses with unique needs. 

Dynamics 365 Vs Salesforce: Artificial intelligence capabilities 

One of the standout features that differentiate Microsoft Dynamics Engagement and Salesforce from other CRM systems is their commitment to incorporating artificial intelligence (AI) and automated intelligence. Both Salesforce and Microsoft have dedicated resources for developing or acquiring AI tools, which enhance the intelligence of their sales and service platforms. 

Microsoft has integrated AI tools into its Dynamics 365 product, specifically in the Sales and Service modules. These tools offer natural language parsing and intelligent sales predictions. As more companies experience the benefits of these tools, Microsoft plans to expand their use to other Microsoft products. 

Salesforce Einstein AI employs advanced machine learning algorithms to analyze and comprehend the unique sales patterns of individual companies. Based on this analysis, it provides customized recommendations for enhancing selling strategies. 

Dynamics 365 Vs Salesforce: Integrations and Add-ons 

Businesses that use Microsoft products have the advantage of seamless integration with Microsoft Dynamics 365 Sales and various third-party applications. Microsoft offers a wide array of add-ons and integrations, including tools such as Power ­BI, Outlook, Microsoft 365, Power Automate, and Power Apps. Whether businesses have substantial budgets or not, they can select from integrated solutions within Dynamics 365 or explore alternative options available on Microsoft’s AppSource platform. 

If your business does not rely on Microsoft solutions and you prefer a more customizable approach, Salesforce offers the flexibility you need. Their Sales Cloud allows for seamless integration with other solutions through its marketplace of existing integrations, open API, and developer support. This ensure­s that Salesforce can work well with any other tools your business may use. 

Dynamics 365 Vs Salesforce: Application 

Each application within Microsoft Dynamics 365 is tailored to manage specific areas of the business, such as Sales, Customer Service, Marketing, Field Service, Project Operations, Business Central, Finance and Operations, Talent, Retail, and more. Furthermore, Microsoft Dynamics 365 integrates with the Power Platform which includes Power BI, Power Automate, Power Apps, and Power Virtual Agents.  

On the other hand, Salesforce divides its applications into separate clouds like Sales Cloud, Service Cloud, and Marketing Cloud Einstein. These clouds are further divided into smaller components. 

Microsoft Dynamics 365 Vs Salesforce: Pricing 

When it comes to business software pricing, things can often be straightforward and clear. However, both Microsoft Dynamics and Salesforce have pricing systems that are known for being comprehensive yet confusing. 

Microsoft provides its CRM platform through the Dynamics 365 app, which is designed to serve various types of businesses. Therefore, the pricing for this platform varies depending on your company’s specific industry and needs. For detailed information about Microsoft’s pricing breakdown for different solutions and industries, you can visit their pricing page. 

Salesforce pricing is determined by the products and add-ons that you choose. Each edition includes a package of popular Salesforce features. Add-ons allow users to customize their CRM solutions according to their specific needs and preferences. 

To find the Salesforce product or solution that best suits your needs, visit their Salesforce pricing page, and explore the options available. 

Here’s the takeaway. 

Choosing the right CRM depends on your individual business needs and priorities. When comparing Microsoft Dynamics vs. Salesforce, it’s important to understand their distinct differences in order to make an informed decision that best suits your organization. 

At Evolvous, our team of experienced consultants specializes in customer relationship management (CRM) platforms. As a Microsoft Gold partner, we are well-equipped to assist you in choosing if Dynamics 365 is the right fit for your business. If you are currently confused between Dynamics 365 and Sale­sforce, we would be delighted to offer guidance and support. Let’s connect and discuss your specific requirements and what you seek in a software solution. 


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