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Microsoft Power Virtual Agents and the Benefits & Pricing - Evolvous

Benefits of using Power Virtual agents for your Business and its Pricing

Power virtual agents are artificial intelligence (AI) powered bots that can understand and respond to natural language queries. Virtual agents automate customer service tasks, such as answering common questions, troubleshooting, resolving common issues, and providing information about products and services.    

Virtual agents are becoming increasingly popular as businesses look for ways to reduce costs and improve customer satisfaction. Power virtual agents are trained using machine learning techniques to understand the user’s intent and provide accurate responses. They can also be used to handle more complex tasks, such as scheduling appointments or making recommendations.    

If you’re considering adding a power virtual agent bot to your business, you should keep a few things in mind. This article provides an overview of power virtual agents and what you need to know before using them.   

Microsoft Power Platform, Dynamics 365, Office365, Power Virtual Agents, Power Apps, Power BI, Power Automate - Evolvous

What is Microsoft Power Virtual Agents for Teams  

Microsoft Power Virtual Agents is a software tool that allows you to create and manage virtual agents or chatbots. These chatbots can be used to automate customer service tasks, such as answering common questions or providing support. Power Virtual Agents is a chatbot platform that is based on the Microsoft Bot Framework.    

Power Virtual Agents is a relatively new tool, but it has already been used by some large companies, such as American Express, HP etc. If you’re considering using chatbots for your business, then Microsoft Power Virtual Agents is worth checking out.   

Power Virtual Agents Limitations   

Today, many businesses use virtual assistants to handle customer inquiries and support. While these tools can help handle basic tasks, there are some limitations to consider when using them for your business.   

First, virtual assistants cannot understand natural language as well as humans. This means they may not be able to understand your customers’ inquiries accurately. Additionally, virtual assistants may not be able to provide the same level of customer service as human agents.   

They may be unable to build rapport or understand the customer’s emotional state. Finally, virtual assistants can only handle a limited number of tasks. If you have a complex customer service issue, you may need to escalate it to a human agent.   

Despite these limitations, virtual assistants can still be a helpful tool for your business. They can handle simple tasks quickly and efficiently.  

What is the benefit of using Microsoft Power Virtual Agent?   

Creating a bot can automate customer service tasks, such as answering frequently asked questions or providing step-by-step instructions. Power Virtual Agents can also be integrated with other Microsoft (Power Platform) products, such as integration with power automate, Power Apps, Power BI and Azure Cognitive Services, to provide a more robust and complete solution.   

Power Virtual Agents can help businesses reduce the number of customer support calls and improve first-contact resolution rates. In addition, Power Virtual Agents can help businesses to collect customer feedback and data, which can be used to improve products and services. There are many benefits to using Virtual Power Agents, including increased efficiency, cost savings, and improved customer satisfaction.   

What is the difference between Chat Bots and Power Virtual Agents?   

Most people are familiar with chatbots and computer programs that mimic human conversation. Virtual agents are similar to chatbots, but they are designed to simulate a human agent to provide customer support. Both chatbots and virtual agents are used in customer service, but there are some key differences between the two.    

Virtual agents are typically more accurate than chatbots in their natural language understanding. This means they can better understand the customer’s issue and provide a resolution. Virtual agents are also able to handle more complex issues than chatbots.   

Another key difference is that virtual agents are usually more expensive to develop and maintain than chatbots. Power Virtual agents require more resources and expertise to build and maintain.   

MS Power Virtual agent features   

Microsoft power virtual agent software allows you to create and deploy chatbots. It offers many features that make it an ideal tool for businesses. Some of the features include:    

  • The ability to create chatbots without code.    
  • A wide range of templates to choose from.    
  • The ability to integrate with other Microsoft products.   
  • A pricing that is scalable to businesses of all sizes.    

Microsoft power virtual agent is a valuable tool for businesses of all sizes. It offers the ability to create chatbots without code, and a wide range of templates and integrate with other Microsoft products like Microsoft Teams.   

Power Virtual agents Teams Pricing

For Power Virtual Agents pricing contact us.

How can Evolvous help you implementing Microsoft Power Virtual Agents?   

Microsoft Power Virtual Agents is a powerful tool that can help you improve your customer service and support operations. By working with a Microsoft Gold Partner like Evolvous, you can be sure that you are getting the best possible support for your Microsoft Power Virtual Agents installation. Evolvous is a Microsoft Gold Partner and can help you with your Microsoft Power Virtual Agents installation and support needs.   

Conclusion: Microsoft Power Virtual Agents are robust tools that can help businesses automate customer service. Some of the features include natural language processing, chatbots, and integration with Microsoft 365. Contact us today if you are interested in learning more about how Microsoft Power Virtual Agents can help your business. 

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