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What is Microsoft Intune and How to Use it for Your Business? 

Today, more than 50% of businesses allow employee-owned devices at work, driving the need for Mobile Device Management (MDM) solutions. Microsoft Intune, the comprehensive device management tool allows your employees to manage their mobile devices, applications, and PCs securely and efficiently. If your business is looking for a simple, comprehensive, and efficient MDM solution, then Microsoft Intune might just be the solution that you need. Here, we will be trying to learn some of the basics of the tool and discover how you can use it to boost security and efficiency at your organization. 

What is Microsoft Intune? 

Microsoft Intune is a cloud-based service that offers a comprehensive solution combining both Mobile Device Management (MDM) and Mobile Application Management (MAM) capabilities. 

The key aim of Microsoft Intune is to ensure productivity at the workplace while keeping the sensitive data safe from security risks. It is a part of Microsoft 365 suite of applications and comes with features that help you to monitor and control how your company devices and applications are used.  

You can add laptops, smartphones, tablets, and other devices, running on different operating systems to Intune and it will allow you to manage devices, irrespective of whether the team members are working from the office, remotely, or on the go.  

With Microsoft Intune, you will be able to manage the data and network the devices can access. It also integrates with Entra ID to enable identity and access management and leverages Azure Information Protection for protecting your data. 

The Main Components of Microsoft Intune 

The Main Components of Microsoft Intune - Evolvous

Use Cases of Microsoft Intune 

Here are some of the example scenarios where you can use Microsoft Intune for your organization: 

  • Making Remote Work More Secure

Managing the devices of remote employees and ensuring that they are adhering to the relevant security policies is always a major challenge. With Microsoft Intune, you can overcome this challenge with ease. The platform allows you to enforce encryption, deploy VPN configuration, and even to wipe data remotely, protecting your sensitive data on a Bring-Your-Own-Device (BYOD) setup. 

  • Streamlining App Deployment

Organizations often face issues with the deployment and updating of business-critical applications across the organization. Intune automates the process, ensuring that every employee has the latest tools and software, reducing downtime and enhancing productivity. 

  • Ensuring Compliance

Intune also makes it easy to implement compliance policies to meet various industry regulations like GDPR and HIPAA. You will be able to monitor compliance actions in real-time, thereby significantly reducing the risk of penalties and other punitive actions due to non-compliance. 

  • Managing Conditional Access

No business wants its sensitive data to be accessed by ‘at-risk’ devices. Intune can help you to restrict access to corporate resources based on device health and security status. This allows only the ‘safe’ devices to access the data. 

Details of Microsoft Intune Pricing 

There are three different Microsoft Intune pricing plans. Microsoft Intune Plan 1 starts from US$ 8 per user, per month.

The basic Microsoft Intune pricing plan, referred to as Plan 1, includes core functionalities like cross-platform endpoint management, built-in endpoint security, mobile application management, endpoint analytics and Microsoft Configuration Manager. Features like remote help, advanced analytics, enterprise application management and Public Key Infrastructure are available as add-ons. 

If you want to access more advanced features, then you need to additionally subscribe to either Microsoft Intune Plan 2 or Plan 3. For Plan 2, you will need to pay an additional US$ 4 per month, per user. Microsoft Intune pricing plan 3, also known as Intune Suite, gives you access to all the features and will cost you an additional US$ 10 per user, per month. 

Please note that Microsoft Intune is also included with subscriptions to Microsoft 365 E3, E5, F1, and F3, Enterprise Mobility + Security E3 and E5, and Business Premium plans, including versions of these suites that do not include Microsoft Teams. 

Additional Costs to Implement Microsoft Intune 

Apart from the licensing costs, you will also need to consider additional costs to implement Microsoft Intune for your organization. Here are some of the factors that you need to consider: 

  • Infrastructure Upgrades: Depending on your current IT infrastructure, you will need to upgrade your servers, network equipment, and/or other hardware components to implement Intune.  

You might also need to invest in increasing network bandwidth to handle additional traffic. 

  • Training Costs: You will need to provide in-depth IT staff training and end-user training to ensure adoption and get the desired ROI from Microsoft Intune. 
  • Support and Maintenance Costs: Proper support and ongoing maintenance will be essential in ensuring consistent performance and minimizing downtime due to issues. 

Average Breakdown of Microsoft Intune Implementation Costs 

Average Breakdown of Microsoft Intune Implementation Costs - Evolvous

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How to Setup Microsoft Intune for Your Organization? 

Let us now look at the steps that you need to follow to setup Intune for your organization

How to Setup Microsoft Intune for Your Organization?

Overview of the process of implementing device management through Microsoft Intune 

STEP 1: Prepare Your System Environment 

The first thing that you need to do is to prepare your infrastructure for setting up Microsoft Intune. Here are the important tasks that need to be accomplished at this stage: 

  • Verify that you meet the prerequisites for Microsoft Intune. 
  • Set up a Microsoft Entra ID (formerly Azure Active Directory) if you do not already have an existing one. 
  • Ensure that the devices are enrolled in Entra ID. 
STEP 2: Setup Mobile Device Management (MDM) Authority 

Next, you will need to set up the MDM authority. The mobile device management (MDM) authority setting determines how you manage your devices. Please note that you should be assigned an Intune license to set the MDM Authority. Here is what you need to do: 

  • Configure Intune as the MDM authority in the Microsoft Endpoint Manager admin center. 
  • You will need to decide on the methods for device enrollment or use manual enrollment. 
STEP 3:  Configuring & Deploying Policy 

After you have set up the MDM authority, you need to configure compliance policies to define the set of requirements that the devices should meet. At this stage, here are the things that you need to accomplish. 

  • Work on device compliance policies. This policy will define the requirements that the devices will need to meet. 
  • You will also need to set up configuration profiles that will help you to manage device settings, such as Wi-Fi, VPN, email, and security policies. 
  • If you are looking for managing data within business applications, then you will also need to deploy suitable app protection policies at this stage. 
STEP 4: Enroll Devices 

By this stage, we are done with most of the setup activities. Now, you will have to enroll or add devices to Microsoft Intune that you are looking to manage. You can add the devices manually, automatically, or through other applications as well. The following tasks will be completed at this stage: 

  • Enroll devices into Microsoft Intune with the selected enrollment methods (automatic, manual, or third-party applications) 
  • Make sure that the devices are registered in the right way and are compliant with the set policies. 
STEP 5: Monitor and Manage 

That’s it! You are done with the Microsoft Intune setup. You can now monitor and manage devices from the Intune Company Portal. You will be able to monitor device compliance, their security status and app usage. You can also generate reports to detect any issues. 

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Microsoft Intune Migration: Is it Possible? 

There is no direct way to migrate from other MDM platforms to Microsoft Intune. However, at Evolvous, we can help you migrate your devices from your existing MDM platform to Microsoft Intune by following all the necessary safety procedures. This will make the transition seem seamless and protect your sensitive company data at the same time. 

Example of Adding a Windows 11 Device to Microsoft Intune 

Let us quickly look at how you can add a Windows 11 Device to your Microsoft Intune. Here are the steps that you should follow: 

 

STEP 1: Open Microsoft Intune Company Portal and sign in with your account. You can also use the Company Portal app available for iOS and Android devices. 

STEP 2: On the Home screen, choose Next for device setup.

Example of Adding a Windows 11 Device to Microsoft Intune

STEP 3: In the next window, click on Connect. 

In the next window, click on Connect.

STEP 4: Sign in with your work account again.

Sign in with your work account again.

STEP 5: On the Setting up your device screen, click on Go. 

STEP 6: After setup is complete, return to the Company Portal app. Choose Next. 

STEP 7: Select Done to exit setup.

Select Done to exit setup. Microsoft Intune

Microsoft Intune Integration & Other Features 

One of the key features of Intune is that it integrates seamlessly with other Microsoft 365 services, including platforms like Microsoft Entra ID and Microsoft Endpoint Manager. Thanks to this integration, you can enable unified endpoint management (UEM), where you can manage all endpoints from a single console.  

The platform also provides advanced security features, including conditional access policies and risk-based assessments. Intune also comes with automation features, with which you can automate tasks like software deployment, updates, and policy applications without manual intervention. This saves time and minimizes errors in device management. 

Apart from these features, it also supports the management of Internet of Things (IoT) devices, where you can securely manage IoT devices alongside traditional endpoints. 

Troubleshooting Common Issues 

  • Failure to Enroll Devices 

Issue: Devices fail to enroll in Microsoft Intune. 

Troubleshooting: Check if the device is already enrolled in another MDM solution. Check the user has the required permissions and licenses, and that the enrollment settings are correctly configured. 

  • Compliance Policy Failures

Issue: Devices are marked as non-compliant even if they meet the necessary requirements. 

Troubleshooting: Verify the compliance policy settings. Check for any inconsistencies or conflicts. Make sure that all the necessary updates are installed in the devices. You can also check the compliance reports for specific issues. 

  • Issues with Conditional Access

Issue: Users are unable to access the necessary resources due to issues with conditional access. 

Troubleshooting: Review the device compliance policies. Verify that the device policy is correctly configured and applied. 

Best Practices for Using Microsoft Intune for Your Business 

  1. Define and communicate clear enrollment policies for company-owned and BYOD devices. Make sure that users understand the steps for enrolling their devices. 
  2. Develop and enforce robust device compliance policies, app protection policies and conditional access rules. Regularly review and update them. 
  3. Automate the deployment and updating of business-critical applications. 
  4. Use Intune’s reports to track device compliance, app usage, and security status.  
  5. Offers comprehensive training and resources to end-users so that they can use Microsoft Intune more confidently. 

Frequently Asked Questions (FAQs) 

Can Microsoft Intune manage diverse kinds of devices? 

Yes, Microsoft Intune can manage a wide range of devices. This includes devices running on Windows, macOS, iOS, and Android operating systems. 

Is Microsoft Intune suitable for businesses of all sizes?

Yes, it is suitable for suitable for businesses of varied sizes and diverse operational needs. Microsoft Intune comes with excellent scalability capabilities which makes it a suitable choice for businesses of all sizes, as well as other organizations like government agencies and nonprofits. 

What is the level of support available for Microsoft Intune users?

Microsoft offers extensive support for businesses using MI, just like it does with other applications of the Microsoft 365 family. Support includes extensive online documentation, a fully dedicated troubleshooting portal, and a community forum for getting assistance from subject matter experts and fellow users from across different industries. 

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