RPA tools maintenance and Support. Streamlining enterprise operations and reducing cost is grabbing the attention of our CIO’s. Today more and more CIO’s want to automate mundane rules-based business processes and focus on serving customers or other higher-value work. According to Gartner, RPA is the fastest-growing segment of the global enterprise software market and estimates that 85% of large and very large organizations will deploy some form of RPA.
RPA – Robotic Process Automation is an application of automation technology to emulate and integrate the actions of a human to automate any business process. In other words, Robotic process automation (RPA) is an emerging form of clerical process automation technology based on the notion of software robots or artificial intelligence (AI) workers.
Robotic Process Automation bots need to be programmed and there are 5 ways to program bots: Coding, low code (UX supported), recording, no-code tools, self-learning tools.
programmed bots need to have cognitive capabilities to determine their actions based on inputs they gather from other systems. RPA tools provide a range of cognitive capabilities: No capabilities, built-in cognitive capabilities, marketplace supported capabilities.
Bots serve specific functions. Though most RPA tools can be used to build bots that serve all these functions, some tools are more optimized for attended or unattended automation: Attended (Bots invoked by the user), unattended (Bots that perform tasks in batches based on automatic/timed triggers) or hybrid (A combination of both).
RPA bots log into applications, move files and folders, copy and paste data, fill in forms, extract structured and semi-structured data from documents, scrape browsers, and more.
We have several traditional systems that can provide automation, but RPA is different. RPA’s power lies in its 4 superpowers:
RPA bot can take care of almost any repetitive task. It reduces manual data edits, increases the quality of data, reduces compliance risks and simplifies audits. Allowing employees to focus on higher value-added activities and improving both business results as well as employee satisfaction.
Bots do not need to be integrated with most software, unlike other apps/tools. With more tools, comes the need for integration. Though today every major tool has an API, developer company may not provide open access to the API. Software robots step up to bridge the gaps between systems.
Robotic Process Automation can set up as simple as setting up a macro by recording your actions. There are also drag & drop interfaces for setting up automation.
Automating processes yields better results and requiring less cost than outsourcing. Unlike bots, BPO companies need more oversight to ensure that they improve their operations.
Robotic Process Automation allows organizations to automate at a fraction of the cost and time. It leverages the existing infrastructure without disrupting underlying systems. With RPA, cost efficiency and compliance are no longer an operating cost but a byproduct of the automation.
Although Robotic Process Automation software can be found in all industries, the biggest adopters are banks, insurance companies, telcos and utility companies. Walmart, Deutsche Bank, AT&T, Vanguard, Ernst & Young, Walgreens, Anthem and American Express Global Business Travel are among the many enterprises adopting RPA.
RPA delivers direct profitability while improving accuracy across organizations and industries. It also allows for superior scalability and flexibility within the enterprise. Once instructed, robots execute reliably thus reducing risk. They are compliant and consistent. It performs a massive number of operations in parallel, from desktop to cloud environments. Whether facing crises like COVID-19 or everyday system and process changes, bots can operate from anywhere and automatically handle system and process changes on their own.
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