What’s New in Microsoft Dynamics 365 & Power Platform Release Wave 1 

There are enormous transformations happening in our needs every day, and that means making changes to our equipment on a regular basis. Each day, we are also trying to gain more out of this group of equipment. Every enterprise is therefore innovating their technological assets regularly, including Microsoft.  

Like every year, Microsoft is adding new innovations and transforming solutions to improve automation, intelligence, and seamless integrations to each of the pre-existing software solutions.  

Like all their solutions, Dynamics 365 and Power Platform are going to see sea changes in the way they operate with the Wave I updates of 2025.  

AI-driven agents, smarter workflows, and improved decision-making tools in association with Dynamics 365 and Power Platform will help businesses optimize operations to drive efficiency and capabilities to a whole new level.  

What do we have to take home from the Wave 1 release with Microsoft Dynamics and Power Platform? 

Microsoft’s Dynamics 365 Updates – Wave I Major Mentions 

Every facet of Dynamics 365 has an update, and that way, there are hundreds of updates to consider. 

But we will focus only on a few essential ones here. 

• Dynamics 365 Sales 

Here are the changes you will see with Dynamics 365 Sales. 

• The AI-powered sales assistant can be set up as a sales qualification agent. The recent changes will introduce an AI-driven tool at your service, automation of the follow-up communication system, and personalized email communication with facilitation of AI-generated emails. 
• Lead management and research facilitation have auto-linked CRM data availability and autonomous lead research facilities for helping identify identity sellers and quality leads faster. Better customer data accuracy for better outreach is the promise here. There will be an option for proper validation and categorization of email addresses for ensuring easy entry of accurate customer data. 
• You will have sales management and operations options with smarter grids serving the purpose of data filtering, visualization with Copilot, and smart paste option to improve data entry facilities. 

• Dynamics 365 Customer Services New Wave Updates 

a. Customer Service Enhancements with Wave I 

• Copilot for customer service can help resolve cases faster with suitable contextual answers and conversation summaries. 

• Improved automation with case assignment options as well as suitable resolutions. 

• Seamless collaboration facilities are available between different agents and teams. 

b. Contact Center Innovations 

• It is the first contact center with AI-driven customer interactions across different channels. 

• With the fresh wave of updates, omnichannel support with live chat, SMS, voice, MS Teams, and social channels is possible. 

• It will also bring forth AI-powered voice responses with the facility of self-service customer support in place. 

c. Field Service Updates 

• AI-powered scheduling is possible with special capabilities in place for optimizing technician dispatch and resource allocation. 

• AI-driven insights used to prevent equipment failures will work as part of the predictive maintenance process improvement. 

• Workflows are meant to improve for field technicians since the updates have focused on mobile experience enhancements this time. 

• Finance and Supply Chain Changes 

• Finance Updates 

What can you now do about it? 

• AI-powered financial insights with Copilot-driven analytics for improving decision-making capabilities are available with the recent financial updates. 

• Moving from end-of-period reconciliation to a continuous automated process is what will be possible hereon. 

• Seamless financial operations can be automated in the process. 

• Localization support is being expanded to Türkiye and Argentina with electronic invoice and tax reporting updates. 

• Supply Chain Updates 

Here is what you can do better with the current supply chain updates working in full swing. 

• Automation of procure-to-pay tasks with the help of a supplier communications agent is better with the updates in full swing. 

• Improvements can be expected with vendor rebate management. Supply chain traceability hereon in the inventory and logistics segment will also improve. 

• For manufacturing and asset management compliance and quality will be AI-controlled. 

• Contract lifecycle management and supplier engagement will improve with this update for procurement and sourcing. 

• Assortment planning, time freeze, forecasting using signals, auto-detecting seasonality will improve. 

• Commerce 

Here are the commerce updates and here is what we need to consider. 

a. Omnichannel commerce enhancements are here. 

• The present updates, in this regard, will support smooth cross-channel operations and improved capabilities for the physical stores, call centers, and digital commerce areas. 

• AI-powered workflows will work to improve customer engagement and workflow efficiency. 

• It will enable a dynamic pricing model, done based on sales order attributes. 

b. Innovations of Digital Commerce 

• Adyen risk management helps evaluate transactions and helps understand if they need to be blocked, allowed, or reviewed. 

1. Bot attack preventions 
2. Fraud detection prevention 
3. Tailored rules could be incorporated for addressing fraud risks. 
4. Testing the risk of strategies is possible before implementing them. 
5. To improve fraud detection, it allows manual review of flagged transactions. 

• Adyen uplift will help generate better AI-powered insights in the following areas. 

1. Reduction of false positives 
2. Decrease in chargeback costs 
3. Fraud detection improvement 
4. Automated decisions in place 
5. Customization of fraud control 
6. Action-based rules 

• Wholesalers and direct-to-consumer operations will benefit from it. 

• AI-driven retail statement insights for improved financial tracking. 

c. Peripheral and payment-related updates

• New payment methods that will be supported hereon include Klarna, Affirm, and AfterPay. 

• Cashiers can complete transactions with the use of dedicated payment terminals (Pay-by-Link) QR payment systems. 

• Peripheral integration on iOS is to be simplified, thereby eliminating the need for shared hardware stations. 

• Customer Insights 

What updates do you expect with MS Dynamics Customer Insights with the current wave? 

a. Copilot and AI 

• AI-Powered Customer Insights 

Sales and service reps can personalize interactions using AI-driven data now on. 

• Autonomous Agents 

Unified customer data is the guiding force for the tools used for decision-making. 

b. Faster time to insights with the new wave updates 

• Virtual network support from Azure will connect securely to Azure storage behind the firewalls. 

• Data processing is accelerated for generating real-time insights with Delta Lake Format Integration. 

• With this update, users will now be able to directly synchronize customer data for integrating with Fabric One Lake synchronization seamlessly. 

c. Personalized Customer Experience Generation 

Behavioral data segmentation and export to Azure Data Lake are also targeted responses that will be possible going forward. 

• Power Platform Wave I Updates 

Here are the areas where major changes can be seen. 

1. Power BI Wave I Updates 

New Features	Power BI
Copilot	DAX queries will be AI-generated through user created hierarchies
Language understanding	Data questions and ad hoc calculations
Storytelling	Data annotations
Reference Lines	Customized options for visual calculations
Visual Style Presets	New formatting options
Lake Storage mode	Use the semantic models for a straightforward storage of Fabric artifacts
Live Edit of Semantic Models	Real-time updates
Azure Analysis Service Migration Tools	Easier transition
Desktop Startup Improvements	Faster loading times
Smart Grid for data filtering	Natural language based
Snowflake Connector	Improved data connectivity

 

a. AI and Copilot Enhancements 

• With Copilot, generating DAX queries will be easier and can be done with user-created hierarchies. 

• Data questions and ad hoc calculations will have the support of improved language understanding. 

b. Data Reporting and Visualization 

• Annotate data for PowerPoint in Power BI. 

• Referral lines are better and offer more customization options to suit the need of performing suitable visual calculations. 

• Style presets are available for visuals with new formatting options going in for reports. 

c. Modeling and Semantic Models 

• Now on, the direct lake storage mode is possible whereby you can create semantic models from different Fabric artifacts. 

• Realtime live edits of semantic models are possible with updates being done in Power BI desktops. 

• Easy transition for enterprise users is possible with the Azure Analysis Services migration model. 

d. Performance and Usability Updates 

• Faster loading times are guaranteed with startup improvements. 

• Data exploration using NL capabilities and the use of a smart grid for data filtering is possible. 

• Improve data connectivity through improved Snowflake connector through these updates. 

 

• Power Apps Wave I Updates 

 

New Features	Power Automate
App Building with AI Power	Plan Designer for app creation through AI assistance
Copilot Enhancements	Natural language queries and app descriptions
Modern UI and offline apps	Modern control, responsive templates, offline capabilities
Enterprise-scale enhancements	SQL Decimal Type Support, Stored Procedure Editing, Guest User Access Credentials
Device Optimization	IOS and Android screens have better support
Security	Entra authentication

 

a. AI-powered app building ease 

• It is simpler, just describe the business problem, and AI agents will help design an app. 

• Common task automation will become easier, like data entry, summarization of data, and their exploration. 

b. Creating modern apps 

• You can enjoy responsive templates and offline apps for better control and offline capabilities. 

• A modern interface with improved collaboration tools is possible to use with this wave of updates. 

• Support for iOS and Android will improve, and better support can be expected on this front. 

c. Copilot for Power Apps 

• AI-assisted creation and modification of apps is possible to achieve with the new wave updates in swing. 

• Filtering views and finding records through conversational AI is possible. 

• Descriptions get generated better for model-driven apps. 

d. Enterprise-scale enhancements 

• SQL Decimal Type Support for improving data precision. 

• There are stored procedures that can be used for re-editing data sources. 

• Improved authentication support for external tenants will now be possible through guest access user credentials. 

• Power Pages Updates 

Features	Power Pages
AI-powered web agents	Intelligent chatbots
AI-assisted form filling	AI assistance for form completion
Dynamic list visualization	Autogenerates data list summarizations and visualizations
Site security	Security scan facilities
DLP	Anonymous user access restriction
Website inventory	Detailed audit information for tenant websites
E-signature integration	DocuSign embedding
Payment integration	Low-code solutions for adding payment providers
Usage insights	More visuals in Admin Center for site usage monitoring

 

a. AI-Powered Features 

• Web Agents like the AI-powered chatbots, can engage with users across different platforms like Teams, WhatsApp, and even emails. 

• AI when used for filling forms will make the process simple. 

• Data lists for visualization and summaries can be generated automatically. 

b. Governance and Security Enhancements 

• Going forth security scans can be used for detecting vulnerabilities and enforcing governance policies. 

• Anonymous user access for Dataverse table data can be restricted. 

• Detailed audit information is possible to generate for tenant websites using highly improved website inventory. 

c. Improvements Can Be Seen with the Design Studio 

• DocuSign can be embedded within web forms for e-signature integration. 

• Low-code solutions are integrated with different payment providers and gateways. 

• The Admin Center will now be able to monitor the site usage easily. 

 

• What’s New with Power Automate 

Features	Power Automate
Workflow creation	AI-assisted for refining workflow creation
Process Mining	AI-generated insights
Scripting	AI-powered
Cloud Flow Designer	Improved UI for better automation
Desktop flow enhancement	Better orchestration and deployment for RPA
Automation Center	Management centralization
ROI Analytics	Quantifies time and cost saving, from automation
Integration	Improved connectivity between MS 365 & Dynamics 365

 

a. AI-powered automation 

• Workflow creation is Copilot assists now with AI helping users build and refine automation flows. 

• Business processes can be suitably optimized with identification of inefficiencies towards business mining enhancements. 

• AI-powered scripting and workflow recommendations can be easily created hereon. 

b. Cloud- and desktop flow 

• Improved cloud flow design enhances UI for the creation of easier automation. 

• RPA has better orchestration and deployment opportunities. 

c. Enterprise-scale features are available 

• Centralized management for enterprise-wide automation is available within the automation center. 

• There are new ROI analysis options, using which you can improve time and cost-saving easily. 

• It will be possible to connect MS 365 and Dynamics 365 more intimately following the updates. 

At Evolvous, as a Microsoft Solutions Partner, we would help you implement and customize Dynamics 365 and Power Platform solutions as per industry-specific requirements. 

Training for enabling these customized tools is our responsibility; we will also help optimize the entire setup, improve compliance and security, and offer ongoing support in the process.